FAQ

Which platforms and browsers does this tool support?

This version supports all desktop browsers.

Please note it is recommended to use latest browser versions which supports 3D graphics (WebGL):

Internet explorer Chrome Firefox Safari Opera
11 18 Any 5.1 12

The soon released mobile version will be supported by:

Internet explorer Chrome Firefox iOS Safari Opera
Windows Phone 8.1 35 (Android) 30 (Android) 4.2 (via plugin). Coming 8.0 12 (Android)

Please follow link http://caniuse.com/webgl for updates.

What are the main stages of the design?

After the intro window you have 2 main stages. First is a very quick stage where you select the jewelry type (ring or necklace), material type (yellow gold (default), white gold, red gold or silver) and material info (Purity. Not mandatory).

Second stage is the design itself. The main design window is composed of several areas:

  • Design buttons (bottom)
  • Pick area (top) – for selecting new jewelry item
  • Work area (middle) – where our jewelry is displayed. Here you can rotate, edit, assemble and much more
  • Active items area (right) – where all current selected items are displayed and can be chosen for further editing/assemble

General selection area (left) – for texture/icon selection

Do you have help in the tool itself?

At any stage you can click the help button (default is clicked). After that hovering the help button itself will provide you general help for the current window. Hovering window items will provide you specific description, like buttons, jewelry items and active jewelry markers. At any stage you can click the training button (default is clicked). From here please follow the training instructions in the training window on the right. This will guide you through basic features of the tool, like edit, add text, add texture and join elements.

How do I see the actual size of the jewelry?

Click the help button. Hover any item in the active item area (right side), which will show you its physical dimensions – inner diameter (standard size for rings), and X/Y/Z sizes

How can I generate completely new 3D object?

You have 2 ways:

  1. Use your own 2D picture converted to complete 3D object (not texture). For that you can use special wizegem items used as the base material, named “2D to 3D”, “band” and “petal”. The process is similar to adding texture but here you generate stand-alone geometry. The difference between the 3 items is that for “band” and “petal” the 2D conversion is duplicated along the curve. You can also change the curve shape. You can use a black & white image generating 2-layer 3D object or colored image yielding a 3D object with many layers. After you have selected one of them you click texture button, add your 2D image and select it. Then click the edit button, and press the “texture change” marker. Now you have your own new 3D object. Simple as that!!! You can make the object engraved in your base item by clicking the “negative” marker.
  2. Use the free hand mode. First select a base item (any item in the inventory). In this mode you can join/subtract objects, sculpt your object (by pulling polygons), change curves and more.

Can I import external 3D object?

You can import standard stl object. For rings you need to use a special wizegem object named “generic ring” (in “special rings” set ), and for other types use “generic object”. After you have selected it, click the edit button and then click “upload ring” or  “update object” marker. Select your stl object from your local folder and the new 3D object will be added. You will be able to scale/rotate your imported object. For rings you will also be able to change diameter, height or depth, and also add text and texture. For all types you will be able to add any decoration element.

How can I export my 3D jewelry object?

Registered users will be able to export their object in standard stl format. This file will be stored locally in your device

Which image format and size do you support and recommend?

We support all main image formats including JPG, PNG and BMP.
Also you can use any image size. We do recommend using BMP format since the image is without compression like JPG and it produces the best results. If you still need to use JPG than we recommend a high resolution image (1000×1000 or higher).

I get a message WebGL is not supported in my browser. What should I do?

Follow this link for test and instructions:
http://get.webgl.org/